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The first step is to request the return within 30 calendar days of your order's delivery date.
To do so, you must contact our customer support team by email at firstname.lastname@example.org or through this form (subject "Comment about my Order") indicating in both cases your issue and the order number.
After requesting the return, our customer support team will notify you of its resolution. If it has been accepted, you will receive the instructions and the documents required to proceed. Upon reception of this information, you will have 30 calendar days to send us the goods.
Which products are eligible for a Return?
What should I do if I received a wrong or defective item?
Tell us about it by sending us an email to email@example.com or through this form, and always stating your order number. We will contact you during business hours to manage the payment or the replacement. Freight will be at our expense.
What is the cost of a return?
How will I receive my refund?
We will send you an email notifying you that we have received the merchandise. After that, our technical department will check its condition, and if everything is in order, you will receive the refund on your payment method within 3 to 7 days. If you prefer we can also add it to "My credit" so you can use it on your next purchases.
Can I remove or change an item from my order?
To manage these changes, you will have to email us to firstname.lastname@example.org or fill this form (subject "Comment about my Order").
Can I cancel an on-demand order?
For orders with items produced on demand, cancellation is not possible if the product is already in the production stage. Therefore, the amount paid for production is not refundable because products manufactured on demand cannot be sold.