We do not, and orders will be processed normally throughout the summer. However, our staff goes on holiday by turns and so a department may be inoperative for 1 or 2 weeks in August. You can check it in the Contact section.
Click on "Sign in or register", press on "Forgot your password?" and enter your email address. You will receive a link to your mailbox. Click on that link, and you will get to a screen where you can select a new password.
For legal reasons, we cannot modify the VAT number of a company that is already registered on our online store. If you have set up a new company with a new VAT number, you will have to create a new customer account with its email address. If you want to keep using the same email, please send an email to firstname.lastname@example.org.
No, it will not. If your order is showing VAT, it is because you are not signed in yet, and the store cannot know where you are based. Do not worry, VAT will disappear as soon as you complete your data. The IGIC will be applied when the order reaches customs.
The only cases in which we can issue a VAT-free invoice are the following:
If you are a company based in an EU country and registered as an intra-Community operator. In this case, you must notify us of your intra-Community operator number that we will check through the VIES system.
If you are a company based in the Canary Islands, Ceuta, Melilla or a country outside the EU deliveries to these destinations will be considered as exports, as long as we can prove that the merchandise has left the EU through a supporting shipping document, as stated in the Spanish VAT Law 37/1992, dated 28 December.
When all the products are in the shopping cart, click on "View Cart" in the upper right area of the screen. You will then be able to calculate your shipping cost by selecting the destination and your shipping preferences. We have negotiated for you the best rates, starting at €19.99 for the UK and €17.94 for Ireland.
Delivery times for shipments to a European Union country are 2 to 7 working days, depending on their size and weight. Small shipments (up to 3-5kg) travel by air transport and their dispatch is faster. Bigger packages are delivered by ground transportation and require more time. We do not send partial shipments of orders.
If you indicate it when placing the order, you will receive a notification email when the order is ready to be collected. Pick up times are from 7.00 a.m. to 5.00 p.m.* (6.30 a.m. to 1.30 p.m in August). Keep in mind that when you receive the notification, your order will be ready. If after 15 days of such notice, you fail to pick up the merchandise, the order will be cancelled. Items will be returned to their location in the warehouse, charging 5% of the goods' value in terms of handling expenses.
At your account's "Shipping Address" (never at a post office box). If you do not specify this address, we will understand that it is the same as your "Billing Address". Do not forget that our rate only allows for street-level deliveries.
If you are not satisfied with a product, you can return it as long as it has not been used. It must remain in the same original packaging and its original condition. In the By the Metre service, since the product has been handled, no refunds will be made except for product defects. In the case of textile vinyl, we do admit returns on the cutting service, provided that 5 or more metres have been purchased. The deadline for any type of return is 30 calendar days from the date of delivery.
If you have received a defective item, or if we made a mistake, returning the product is costless for you. If Brildor has not caused the reason for the return, you will have to send the goods through your agency. The refund will be paid to your Credit once our technical department has checked its condition. It will be available for use in your next purchase.